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Legal & Privacy

Read Sims Publishing Group’s official legal policies. Learn how we protect your data, respect your rights, and uphold integrity in every publishing partnership.

Last Updated: November 10, 2025
Based in Washington, D.C., United States

1. Return & Refund Policy

Sims Publishing Group (“we”, “us”, or “our”) provides both physical goods and digital publishing services. By placing an order with us, you acknowledge and agree to the following policy:

1.1 Physical Books – Damaged Goods

  • All physical book sales are final.
  • If your item arrives damaged, you must notify us within five (5) calendar days of delivery.
  • A clear photograph of the damaged product and packaging must be emailed to info@simspublishinggroup.com.
  • Once verified, we may, at our discretion, issue a replacement copy. Replacements are subject to stock availability and shipping conditions.
  • No cash refunds will be issued for damaged goods; only replacements will be provided.

1.2 Digital and Publishing Services

  • All digital services, including formatting, publishing support, author consultations, marketing mockups, and turnkey publishing packages are non-refundable once work has begun.
  • Work is considered “begun” once time has been allocated by our team and/or initial deliverables, planning sessions, or setup tasks have been initiated.
  • Due to the custom and time-sensitive nature of publishing services, we do not offer cancellations, partial refunds, or credits once a project has commenced.

1.3 Final Sale

  • All physical products and service packages are considered final sale, with the sole exception of damaged books as outlined above.
  • By purchasing, you acknowledge the specialized nature of our work and agree not to file chargebacks or payment reversals for services rendered or time allocated.

For any return-related inquiries, contact info@simspublishinggroup.com.

2. Shipping Policy

2.1 Shipping Coverage

  • We currently ship physical books within Canada and the United States.
  • Shipping is fulfilled through standard carriers and may include third-party or print-on-demand providers.

2.2 Delivery Times

  • Delivery timelines vary by region and carrier. Estimated arrival times are provided at checkout but are not guaranteed.
  • Sims Publishing Group is not responsible for carrier delays, customs processing times, or force majeure events.

2.3 Customs and Fees

  • Orders shipped outside of the USA may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

2.4 Lost or Delayed Orders

  • Once an order has been handed to the carrier, responsibility for delivery lies with that carrier.
  • In cases of significant delay or loss, we will assist in filing a carrier claim but are not liable for compensation beyond that offered by the carrier.

2.5 Address Accuracy

  • Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.

3. Privacy Policy

Sims Publishing Group (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

3.1 Information We Collect

  • Personal information such as name, email address, shipping address, and payment details.
  • Marketing and analytics data via cookies and tracking technologies (e.g., Google Analytics, Meta Pixel).
  • Voluntary information provided during consultations, form submissions, or service onboarding.

3.2 How We Use Your Information

  • To process orders and deliver services.
  • To communicate with you regarding projects, updates, and support.
  • For marketing campaigns, newsletters, and retargeting advertisements, only with your consent.
  • To improve website performance through analytics and tracking tools.

3.3 Consent and Legal Basis

By using our website or submitting data, you consent to collection and processing under applicable laws, including:

  • PIPEDA (Canada)
  • GDPR (European Union)
  • CCPA (California)
  • CAN-SPAM (U.S. Federal)
  • Washington, D.C. Consumer Protection Procedures Act (CPPA)

You may unsubscribe from marketing communications at any time via the link provided in each email.

3.4 Data Protection and Retention

  • We implement secure data storage practices and restrict access to authorized personnel only.
  • Personal data is retained only as long as necessary for business operations or as required by law.

3.5 Third-Party Services

  • We may use third-party providers for email marketing, payment processing, and analytics.
  • These providers process data under their own privacy policies.
  • We do not sell or trade personal data with third parties.

3.6 Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Request information about how your data is used.

To exercise these rights, contact info@simspublishinggroup.com.

4. Cookie Policy

Our website uses cookies to improve user experience and analytics.

4.1 What Are Cookies?

Cookies are small files stored on your device to remember preferences, analyze performance, and track activity.

4.2 Types of Cookies We Use

  • Essential Cookies – Required for website functionality.
  • Analytics Cookies – Measure traffic and usage (Google Analytics, Meta Pixel).
  • Marketing Cookies – Personalize advertising and retarget users.
  • Preference Cookies – Remember settings such as language or login state.

4.3 Managing Cookies

You can disable cookies in your browser settings. However, some features may not function properly.

4.4 Do Not Track (DNT)

We honor Do Not Track browser signals where legally required.

5. Terms of Service

5.1 Service Scope

Sims Publishing Group offers professional publishing services, including:

  • Book formatting
  • Publishing support
  • Author consulting
  • Marketing assistance
  • Physical book production

5.2 Client Obligations

You agree to provide timely feedback, files, and approvals. Delays in client response may impact delivery timelines without penalty to Sims Publishing Group.

5.3 Intellectual Property and Usage Rights

  • All original content supplied by the client remains the client’s property.

  • Sims Publishing Group may display non-confidential work (e.g., covers, mockups) for portfolio use unless prohibited by written agreement.

5.4 Payment and Non-Refundable Work

Payments are due as stated at checkout or in your agreement. Once work has begun, payments are non-refundable.

5.5 Limitation of Liability

  • Sims Publishing Group is not liable for indirect, incidental, or consequential damages.

  • Maximum liability shall not exceed the amount paid for the specific service or product.

5.6 Governing Law

These Terms are governed by the laws of the United States and the District of Columbia.

6. DMCA Notice

Sims Publishing Group respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

If you believe your copyrighted work has been infringed on our site:

  • Provide your name, contact info, and a description of the copyrighted work.

  • Include the URL or location of the infringing material.

  • Add a statement under penalty of perjury that you are the owner or authorized to act on behalf of the owner.

Send DMCA notices to:
DMCA Agent: Sims Publishing Group Legal
Email: info@simspublishinggroup.com
Address: 700 Pennsylvania Ave NW, Washington, DC 20004, USA

7. Accessibility Statement (ADA Compliance)

Sims Publishing Group is committed to digital accessibility for all visitors.

  • We strive to ensure that our website meets WCAG 2.1 AA standards.

  • If you encounter accessibility barriers or need assistance accessing content, please contact info@simspublishinggroup.com.

  • We continually assess and improve our site to maintain accessibility compliance under the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

8. Dispute Resolution / Arbitration Clause

Any disputes arising from your use of Sims Publishing Group’s services shall first be resolved through informal mediation.
If mediation fails, disputes shall be settled through binding arbitration in Washington, D.C., under the American Arbitration Association (AAA) rules.
You waive any right to a jury trial or class action.

9. Children’s Privacy Notice (COPPA Compliance)

Our services are not directed to children under 13 years of age.
We do not knowingly collect or store personal information from minors.
If you believe we have inadvertently collected such data, contact us immediately to delete it.

10. Summary Compliance Notice

Sims Publishing Group complies with the following U.S. and international regulations:

  • California Consumer Privacy Act (CCPA)

  • CAN-SPAM Act (2003)

  • Children’s Online Privacy Protection Act (COPPA)

  • Digital Millennium Copyright Act (DMCA)

  • District of Columbia Consumer Protection Procedures Act (CPPA)

  • General Data Protection Regulation (GDPR) (for international users)

We reserve the right to update this Legal Policy periodically. Continued use of our website constitutes acceptance of these terms.

Contact Information
Sims Publishing Group
Washington, D.C., USA
Email: info@simspublishinggroup.com
Website: https://simspublishinggroup.com